WE’RE HERE TO HELP
A little help
along the way.
Questions about NextBasket? Get in touch with Constantine Labs.
Email support
Include your app version, Android version and a short description of what happened. If you attach a screenshot, remove personal or receipt details that aren't needed.
Never send passwords or verification codes.
Delete your account ↗
Request deletion without reinstalling the app.
Privacy questions ↗
Learn what is stored, shared and retained.
Having trouble signing in?
Use the same sign-in method you used when creating your account. For an email/password account, use “Forgot password?” on the NextBasket sign-in screen. If the problem continues, contact support from the email address associated with your account.
Something wrong with a receipt?
Review and correct the recognized details before confirming a receipt. If recognition misses an item or total, you can correct it during review. Avoid emailing full receipt images unless necessary for the issue.